Policies and Terms
Our license agreement
You may use your website template for one "entity." That is, you may use the website template we provide for yourself (for a public or an intranet site, for example), but you may not use it for additional websites. If you want to use the template for multiple websites, you must purchase additional licenses.
Royalty-Free Imagery
The royalty free images used in your print and websites are licensed for single use and may not be used for other projects. I you want to use the images for additional projects, you must purchase additional licenses. Your company must own the rights or the license agreement for any images you personally provide for your projects.
Support policies
We take pride in offering great customer support for our services. There are, however, some limitations as to what we can do:
- We will support all website template issues for 12 months from the date of purchase.
- We will make corrections to your website or content within 3 months of completion date; or for an extended time if you request on-going maintenance.
Cancellation fee
A client may cancel a project for any number of reasons, perhaps because they've decided not to pursue the project due to timing, money, or change of focus.
Due to the nature of writing and web design where a majority of the work may be done before the client every sees a deliverable, a "kill fee" will be charged to cover our billable time and any tangible expenses (delivery fees, hosting costs, etc.) in the event a client cancels the project.
A kill fee will be based on a percentage of the project estimate and tangible expenses. It will be charged to new clients in the form of a deposit and specified for existing clients in their project estimates.